Privacy Policy

Effective Date: 8 April, 2026

Last Updated: 8 April, 2026

Statixoup (“Statixoup”, “we”, “our”, or “us”) is operated by:

Ethnic Infotech Pvt. Ltd.

C2/1010, Pragati IT Park, opp. AR mall, Mota Varachha, Surat, Gujarat, India 394105

Gujarat, India

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, platform, dashboards, monitoring tools, status pages, alerts, APIs, and related services (collectively, the “Services”).

Statixoup is currently offered as an uptime monitoring platform with features including monitors, heartbeats, and status pages.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Account Information

When you sign up or contact us, we may collect:

• full name
• email address
• company name
• password or authentication credentials
• billing details
• account preferences

b. Monitoring Data

When you use Statixoup, we may collect information related to monitored resources, such as:

• website URLs
• API endpoints
• heartbeat configuration
• status page configuration
• incident updates
• monitor results
• response status
• latency and uptime data
• logs related to checks and alerts

c. Communication Information

If you contact us or receive notifications, we may collect:

• support messages
• email communications
• notification preferences
• alert delivery records

d. Technical Information

We may automatically collect technical data, including:

• IP address
• browser type
• operating system
• device information
• referring pages
• usage activity within the platform
• access timestamps
• cookies and similar technologies

e. Payment and Subscription Information

If you purchase a paid plan, payment-related information may be collected through third-party payment providers. We may receive limited billing details such as:

• billing name
• billing email
• subscription status
• payment transaction reference
• plan type

We do not intend to store full payment card details directly unless explicitly stated.

2. How We Use Your Information

We use your information to:

• provide and operate the Services
• create and manage user accounts
• perform uptime checks, heartbeat checks, and status page functions
• send alerts, account messages, and service notifications
• process payments and manage subscriptions
• improve platform performance, security, and reliability
• respond to support requests
• detect abuse, fraud, or unauthorized activity
• comply with legal obligations
• enforce our terms and policies

3. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on one or more of the following grounds:

• your consent
• performance of a contract
• compliance with legal obligations
• our legitimate interests, including operating, securing, and improving the Services

4. Cookies and Tracking Technologies

We may use cookies, local storage, pixels, and similar technologies to:

• keep you logged in
• remember preferences
• analyze usage
• improve user experience
• maintain platform security

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

5. How We Share Information

We do not sell your personal information.

We may share your information with:

a. Service Providers

Third-party vendors who help us operate the Services, such as:

• hosting providers
• infrastructure providers
• email providers
• payment processors
• analytics tools
• notification or integration providers

b. Legal and Compliance Requirements

We may disclose information if required to do so by law, regulation, legal process, or government request.

c. Business Transfers

If Statixoup or Ethnic Infotech Pvt. Ltd. is involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction.

d. With Your Direction

We may share information when you configure integrations, publish a public status page, or otherwise direct us to do so.

6. Public Status Pages

If you create a public status page using Statixoup, the content you choose to publish may be visible to the public. This may include:

• service/component names
• uptime history
• incident notices
• maintenance announcements
• custom status page text

You are solely responsible for the information you choose to make public.

7. Data Retention

We retain personal information and service data for as long as necessary to:

• provide the Services
• maintain operational records
• comply with legal obligations
• resolve disputes
• enforce our agreements
• improve and secure the platform

After account closure, we may retain limited data for a reasonable period where necessary for compliance, fraud prevention, backup, or legitimate business purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in India or in other countries where our service providers or infrastructure providers operate.

By using the Services, you understand that your information may be transferred to jurisdictions that may have different data protection laws than your own.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• access the personal data we hold about you
• request correction of inaccurate data
• request deletion of your data
• object to certain processing
• request restriction of processing
• request data portability
• withdraw consent where processing is based on consent

To exercise these rights, contact us using the contact details below. We may request verification of your identity before processing your request.

11. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take reasonable steps to delete it.

12. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party tools. We are not responsible for the privacy practices, content, or security of those third parties. Your use of third-party services is subject to their own terms and privacy policies.

13. Email and Alert Communications

We may send you:

• account-related emails
• verification emails
• billing notices
• support communications
• service updates
• monitoring alerts and incidents

Some communications are necessary for service operation and cannot be opted out of, while marketing or promotional emails may be unsubscribed from where applicable.

14. Data Accuracy and User Responsibility

You are responsible for ensuring that the information you provide to us is accurate and up to date, including:

• account information
• monitored endpoints
• contact details for alerts
• public status page content

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the website, dashboard, or email.

Your continued use of the Services after the updated Privacy Policy becomes effective means you accept the revised policy.

16. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, you may contact us at:

Ethnic Infotech Pvt. Ltd.

C2/1010, Pragati IT Park, opp. AR mall, Mota Varachha, Surat, Gujarat, India 394105

Gujarat, India

Email: hello@statixoup.com

Website: https://www.statixoup.com